Leading Hotels Choose Arabigo for Their Coffee

A large 4–5-star hotel chain with 22 properties nationwide

⚠️Challenge

This hotel group has22 hotelsacross several provinces nationwide, including island properties in Samui and Phuket. The key is getting technicians to every location quickly. Travel costs for technicians are another expense that needs to be managed, since a single service visit to Phuket costs฿6,000

For coffee, the group wanted 2 distinct flavors: one for the breakfast buffet and a premium coffee for its café outlets serving 5-star guests and international travelers.

🔧Solution

We designed acustom packagefor the chain, with service as the priority. It covers all 22 hotels, with more than60 machinesand an agreement to providededicated backup machineswith more than 10 additional machines for the group. Standby machines are kept in Samui and Phuket. If a local machine breaks down, the hotel can use a backup right away and send the original machine back for repair later.

For flavor, we provided 2 distinct profiles. The coffee used forABFis bold, while the coffee used foroutletsis made with 100% Arabica beans, with a smooth, rich flavor that baristas can use as a base for other drinks.

📈Results

The hotel group can cut on-site technician feestens of thousands of baht a yearMachines stay ready for service at every location, so guests can enjoy coffee without interruption, and there have been no guest complaints about the coffee.

8 large hotels across several provinces using a range of coffee machines

⚠️Challenge

This hotel group has8 HotelsAcross several provinces, including Bangkok, Phuket, Kanchanaburi, and Nakhon Pathom, these hotels use large quantities of coffee and a wide range of machines at multiple locations. They needed a single provider able to support many machines of different types, with each location having its own requirements.

• Meeting and Seminar RoomsCan make more than 10 drinks, including coffee, milk coffee, cocoa, and iced tea
• ABF Breakfast RoomMainly serves coffee and milk-based coffee
• Club LoungeUses a compact machine for locations with fewer guests
• PoolsideUsage is low, but high-quality coffee is essential, so a compact machine that makes excellent-tasting coffee is needed
• The hotel’s own coffee outletUses a portafilter machine

🔧Solution

We created aspecial packagefor this hotel group because it needed more machines and a wider range of uses than a typical hotel. Without a special package, we would not be able to provide good service. We selected machines to suit each location, from machines that make only black coffee to those that can make coffee, cocoa, and iced tea, as well as some locations that use powdered milk or a milk blend.

For coffee, Arabigo is already anOEMfor several coffee brands, so we can create custom blends to suit the hotel’s needs at each location. This hotel group uses4 blendsWe also train staff to clean and care for the machines properly, so they keep running without interruption.

📈Results

The hotel group gets a single provider to take care of every location, from machines and coffee to staff training, supporting a much wider range of needs than a typical hotel.

Asia Hotel, a large city-center hotel welcoming international travelers

⚠️Challenge

Asia Hotel is in the city center and welcomes many international guests. The owner wanted smooth-tasting coffee that international guests would enjoy, while also meeting the needs of multiple seminar rooms running at the same time.

The hotel originally bought its own coffee machine. It worked well without any issues during the first year, but by years 3–4, repair costs had risen significantly, amounting each year totens of thousands of bahtper year, and there were not enough machines for every service location. During seminars or ABF, machines had to be moved from one location to another. The hotel wanted to avoid repair costs, have machines at a range of service points, keep operations running smoothly, and not have to maintain the machines itself.

🔧Solution

We designed aspecial packageFor Asia Hotel, a large city-center hotel welcoming international guests, we arranged amachine rental with a bulk coffee purchasewith Arabigo maintaining all the coffee machines and providing backup machines.

The selected machines prioritize speed and durability, making them suitable for seminar rooms and ABF. Multiple machines were installed at each location, with more than20 machinesThe hotel no longer needs to move machines around or handle maintenance and repairs itself.

📈Results

The hotel reduced repair costs that had previously run into tens of thousands of baht a year. The machines run smoothly during seminars and ABF, serving smooth-tasting coffee to international guests while reducing the maintenance work the hotel team had to handle themselves.