Why businesses choose Arabigo as their long-term coffee partner

The price you first see for a coffee machine often doesn’t include other costs, and hidden charges can appear later, from repair and technician fees when the machine has a problem to expensive spare parts once the machine has been in use for a while. One common hidden cost is a penalty clause: the contract sets a coffee usage quota higher than you actually use, so penalties follow, and they are much higher than they should be.

When a coffee machine has a problem, it can be hard to get in touch with support, and it may take a long time for someone to come out. The machine is then out of service, and customers start complaining about having no coffee, especially at hotels that need to serve coffee at breakfast or in meeting rooms. Repairs and waiting for spare parts can take even longer, sometimes leaving the machine out of service for days or even weeks.

When deciding whether to buy or rent a machine, sales teams often focus on closing the deal quickly without looking closely at the details. The result can be a coffee machine that’s too small for the business, even when a larger machine would have been the right choice from the start. When a machine is too small, coffee quality becomes inconsistent. The machine is also more likely to break down because it has to work beyond its designed capacity all the time.

Another common problem is not receiving proper training on how to use a coffee machine, from operating it and making different drinks to cleaning and maintaining it correctly. Without enough training, staff can’t get the most out of the machine. Incorrect use can lead to more breakdowns and inconsistent coffee quality, ultimately affecting the service customers receive.